INSTRUCTIONS FOR PURCHASE

Please Note by purchasing from “Kinen” you as the buyer agree to our shopping terms, conditions, and policies.
For products ordered from our 'Standard Product' section. The product is one of a kind and shall not be customized, exchanged, or returned at any stage. Therefore, we request you to go through the measurements chart carefully and read the item descriptions carefully and note sizes of products.

Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.

EXCHANGES & RETURNS

Exchange and return are possible for non-discounted product that has the piece unworn and is intact with all the tags and labels. This policy applies to a standard product only not for customised products. For exchange and return, kindly mail us at admin@thekinen.com.

If the ordered piece does not fit you, please ship us the piece back with a small note of your size requirements. In case the piece does not suit you, we can offer you a one-time use store credit voucher valid for 3 months, provided the piece is unworn and has all the tags and labels intact.

We will not entertain exchanges any later than 3 weeks. If you wish to return/exchange a piece, please send us a mail within 2 weeks of receiving your order.
P.S. The Shipping cost incurred will not be refundable and shall not be part of the credit voucher. In case of an exchange, the buyer is responsible for return shipping fees.

International Orders

We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective, or a wrong item/size was shipped. If you are shipping an item over, you should use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item unless sent with due diligence.

SOLD PRODUCT

Only Non-discounted Standard sizes may be exchanged or returned.

REFUND POLICY

In case of damaged/defective products, refunds will be initiated through the payment gateway as the payment was done within 10-14 working days.

SHIPPING INFORMATION

House No. 124, Arihant Nagar, West Punjabi Bagh, Delhi - 110026

DOMESTICE CHARGES

Shipping charges may vary with the size and mode of consignment. 

DELIVERY TIME

We are committed towards a sustainable future, one such move is reducing plastic packaging.
As soon as the order is placed, we will send you a confirmation email with a summary of the order and the estimated time of delivery.

Depending on your location and accessibility, the delivery might range between 10-14 working days. In areas with less accessibility cases, we will reach out to you regularly through your emails for any updates.
In case of special occasions, please feel free to reach out to our team and make the necessary request. In our best endeavour, it will be delivered to you.

INTERNATIONAL SHIPPING

We ship worldwide.
Please choose your shipping zone while placing your order. Our international shipping charges vary with the size and weight of the consignment. Import duty might be levied by Customs in your country, depending on your country's regulations and it need to be borne by you.

Your purchase will be shipped through a reliable courier partner which shall be informed to you in advance. Depending on your location and the custom, the delivery might range between 15-20 working days(standard). The product will be dispatched at urgent basis, depending on the location and accessibility to our shipping partner, the product will be delivered.

We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective, or a wrong item/size was shipped.

CANCELLATION POLICY

Cancellation will only be accepted within 24 hours of cancellation or in case order hasn't been put in production whichever is earlier.